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IT Helpdesk Technician

Status closed
Reageer voor: 01 jan.

About Sungevity

Sungevity۪s commitment to its mission of spreading solar (the rooftop revolution) continues to drive expansion besides the US also in the Netherlands, Germany and Belgium, providing turnkey solar service to customers. Sungevity۪s international office is based in Amsterdam, from where new international business is being developed. To support our growth, Sungevity is now looking for an IT Helpdesk Technician

About the position

The IT Helpdesk Technician will provide world-class support to our internal employees pertaining to technical support of computers, applications and all related technology.It is your challenge that everything in the office will run smoothly IT- wise. You will be the first point of contact for IT support. That means that you can be asked to do account setups and administration, help with the setup of desks and PC۪s and you will be the first contact for IT support (Help! My computer has shut down!). You will be taught about our IT system and phone system on the job. We are looking for a very flexible, efficient and organized candidate.

You will be responsible for:

  • Field incoming help requests from end users via ticketing system, telephone or walk-up in a courteous manner
  • Prioritize and schedule tasks daily, as well as escalate problems (when required) to the appropriate resource
  • Build rapport and elicit problem details from employees of varying levels of technical knowledge
  • Record, track, and document the help desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Diagnose and resolve unique, non-recurring problems
  • Set-up complete computer systems for new employees, from image to employee desk
  • Provide support for mixed platform environment: Win7, Mac OS, Android, IOS, tablets, laptops, desktops and phone system
  • Support of Audio/Video for meetings, conference rooms and company events with all levels of staff
  • Train end users on software and various other applications and hardware
  • Account administration for various cloud platforms such as Google Apps, Salesforce and Broadsoft.

We think that you can be good at working at our IT helpdesk with a diverse background. But we do have a minimum list of requirements we are looking for:

  • You are tech-savvy and have the ability to learn fast
  • You are an excellent troubleshooter
  • You are able to do multiple things simultaneously and you are able to prioritize
  • You have strong communications skills
  • You are (almost) fluent in English

Knowledge of Active Directory preferable


What we offer:
Money. And healthy salads.
A challenging job in a young, international and fast growing company.
Working in an enthusiastic and mission-driven environment.
A contract for 40 hours a week.

Does this sound good to you or do you have questions? Please contact Eva Benderdouch (HR Manager Sungevity) on 020-3090952 or directly send your cv and cover letter to werken@sungevity.com

Over de afdeling: IT

Als onderdeel van het IT team ben je de koning te rijk: Sungevity draait op een unieke software tool dus als er iemand midden in de organisatie staat, zijn wij het wel. We zorgen er bijvoorbeeld voor dat zowel online als on-site alles soepel verloopt, dat de telefoons altijd werken en onze iQuote up-to-date blijft. Daarom is de samenstelling heel divers. Van data-analisten en Sales Force-specialisten, tot web developers en een IT allrounder. Kortom: IT is ít!

Waar ga je werken?

Sungevity levert sinds 2007 betaalbare zonne-energie aan consumenten thuis. Met onze unieke ontwerpsoftware maken we betrouwbare ontwerpen en exacte berekeningen. Zo kunnen we onze klanten het beste adviseren. Niet zo gek dat wij als internationale aanbieder van zonnepanelen jaarlijks duizenden tevreden klanten mogen verwelkomen.

Het hoofdkantoor van Sungevity International is gevestigd te Amsterdam, van waaruit we ook België, Duitsland, Italië en binnenkort de rest van Europa van schone zonnestroom voorzien.

Sungevity hecht veel waarde aan haar maatschappelijke doelstellingen. Daarom nodigen wij mensen met een beperking of afstand tot de arbeidsmarkt van harte uit om te solliciteren.

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